FAQ

When can I expect my order to arrive?

New orders typically ship within 3-5 business days, but may take up to 2 weeks to arrive. International orders will take longer. Every order comes with a shipping notification and tracking information, sent to your email.

Do the vinyl records play?

No, they are for decorative use only. But to all you vinyl traditionalists/ musicians/ etc., rest easy knowing that I use scratched, old, or damaged vinyl whenever possible! This is one of the ways I try to promote sustainability and repurposing in order to keep these records out of landfills and in loving homes.

I'm looking for a specific song/artist/album. How can I commission from you?

Thanks for thinking of me for your project! Please send a request for a commission through the "contact" form on my site and describe your idea for the project. If I have the availability, I will take on the project and we can discuss details like pricing, turnaround time, and other expectations.

How can I display my record art?

There are plenty of different ways you can display your record to make it your own! Hang them with a simple nail through the middle, stick some command strips or wall-safe adhesive on the back, or display them on a shelf with a plate stand. If you’d like a decorative push pin added to your order, they are available in the shop.

Do you offer discounts?

Yes! I post promotional codes on my social media, so follow those for discounts and notifications about shop updates, new items, and more.

Why do your packages always look different?

In an effort to be sustainable, I reuse packaging whenever I can, so if your item shows up in an Amazon box or some other miscellaneous homemade-looking cardboard concoction, don’t stress! I’m just trying to avoid buying and using ubiquitous plastics. The art inside should be intact! If for whatever reason it got damaged in transit, be sure to reach out and let me know, and please send photos.

Can I send you records I don’t need anymore?

Yes, I would love to take them off your hands! Send me a note through the "Contact" form on my site or email me at eleanorhiltyart@gmail.com.